Cancellation, Return & Refund Policy

Thank you for shopping with Vintageriff. The following terms apply to products purchased from our store.

Cancellation Policy

Orders are confirmed for processing 3 hours after they are placed to ensure fast fulfillment. Therefore, orders can only be canceled or modified within 3 hours of being placed.

After this 3-hour period, your order will be locked for processing and can no longer be canceled or modified.

Return & Refund Policy

Our goal is to keep our customers happy, not to receive products back. If there is an issue with your order, we believe that a replacement or refund is often the best way to resolve it. There is no need to physically return the original item(s) to us. Customers are welcome to keep the original item(s) at their discretion.

If you are not satisfied with your order for any reason, please contact our Customer Support team within 30 days of delivery. Claims submitted after this period may not be eligible for a replacement or refund.

To help us resolve any issue as quickly as possible, please inspect your order promptly after delivery and contact us if you notice any problems.

Claim Procedures

1. Take Photos of the Item(s)

To process a claim, we require clear photographic evidence of the issue. Please provide at least one well-focused photo clearly showing the defective, damaged, incorrect, or otherwise problematic item.

Claims submitted without sufficient photographic evidence may not be reviewed.

2. Contact Us

Email us at support@vintageriff.com and include your order details, photos of the item, and a clear description of the issue.

Please also let us know whether you would prefer a replacement or a refund. Providing this information upfront helps us resolve your request more efficiently.

3. Wait for Our Response

Our Customer Support team will review your claim and respond within 24–48 hours.

Replacement Timeline

If our support team confirms that your order is eligible for a replacement, we will provide you with the estimated delivery timeframe.

Once your replacement has been shipped, you will receive a shipping confirmation and tracking information by email.

Refund Timeline

If your refund is approved, it will be issued to the original payment method used for your purchase.

Please allow 7–10 business days for the refund to appear in your account, depending on your bank or payment provider.

If you do not receive your refund after this timeframe, please contact your bank or payment provider for further assistance.

Replacement or Refund

For the same issue, customers are eligible for either a replacement or a refund, but not both.

Our Customer Support team will work with you to determine the most appropriate resolution for your claim.